AI-native enterprise commerce suite
The AI-native commerce suite for bold CIOs and CEOs
VTEX is a unified platform for D2C, B2C, B2B and marketplace models, helping enterprise teams reduce complexity, move faster and improve commercial outcomes.
Who it is best for
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Enterprise retailers and brands
Organisations running multi-country commerce operations.
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B2C and B2B organisations
Businesses that need one scalable commerce foundation for both models.
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Teams putting agents into production
Businesses that want measurable service and sales automation without opening a platform migration programme.
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Customer experience and revenue leaders
Teams needing stronger alignment between commerce, CX and revenue growth.
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CIOs, CTOs, CDOs and digital leaders
Leaders who need a platform that supports AI-native and future-ready use cases.
What it helps clients achieve
- Faster modernisation of the commerce stack with lower operational friction.
- Better support for unified commerce across channels and business models.
- Improved ability to launch and scale marketplace and B2B initiatives.
- Stronger customer experience and service outcomes through integrated capabilities.
- More measurable commercial impact through platform-led optimisation.
Core capabilities
What it actually does
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VTEX Commerce Platform
The core platform for enterprise digital commerce. Supports multi-model execution across D2C, B2C, B2B and marketplace scenarios for organisations seeking scale and architectural flexibility.
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VTEX Ads Platform
Revenue-oriented capabilities tied to commerce and retail media. Supports monetisation and growth initiatives connected to existing digital commerce traffic.
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VTEX CX Platform
A customer experience layer focused on service quality and conversion support, keeping commerce operations connected to customer interactions.
Where it applies
Use cases
Agents in production: service, sales and operations
Start with stand-alone service and sales agents on measurable journeys, then expand into catalogue, promotions, search and business-insight workflows for teams already on VTEX.
B2B and marketplace growth
Support complex B2B buyer journeys, expand into marketplace models with stronger platform control, and improve scalability across catalogues, channels and regions.
Omnichannel and operational alignment
Connect digital and operational workflows across teams and improve consistency of customer and seller experiences.
Evidence
Proof points
- Intimissimi — 70% reduction in traditional channel inquiries and doubled customer service capacity.
- Lojas Rede — 40% of stockout orders saved and a reported 1855% ROI in automated stockout management.
- Midea — reported 41% AOV increase through a VTEX CX Platform use case.
- Macromex — scaled to more than EUR 36M in online sales in a B2B marketplace context.
Qualification
Fit assessment
Best fit if
- You run complex enterprise commerce operations across countries or business models.
- You need one platform for B2C, B2B and marketplace growth.
- You are actively evaluating replatforming with measurable business-outcome expectations.
- Your leadership team wants a future-ready architecture that supports AI-native commerce.
Not a fit if
- You only need a lightweight storefront for a very small operation.
- You are not planning any structural commerce modernisation in the next 12–24 months.
- You are only looking for tactical campaign tools without platform-level change.
Our read
Where we see the fit
Customer results above are published by VTEX. We treat them as directional, not as a forecast for your business — the qualification call is where we test whether the same mechanics apply to your catalogue, your markets and your team.
Next step
Interested in putting VTEX agents into production?
We validate fit, define the pilot scope, and coordinate the introduction.