VTEX
AI-native, composable commerce for modern enterprise retail
About VTEX
VTEX is an AI-native, composable commerce suite built for global enterprise retailers and D2C brands. It provides an API-first backend that unifies B2C, B2B, marketplace, and omnichannel operations. Key capabilities include an AI-native CX platform for agentic customer service, retail media and ads, and embedded AI across operations — autonomous agents, AI search, and GenAI-powered CMS.
Notable clients include Carrefour, Nestlé, Samsung, Walmart, Electrolux, and Coca-Cola.
Why retailers work with VTEX
Lower-risk migration path off legacy monoliths onto a modern, composable architecture
One AI-native platform for B2C, B2B, marketplace, and omnichannel operations
Embedded AI across operations — autonomous agents, AI search, and GenAI-powered CMS
AI-native CX platform for agentic and conversational customer service
Global scale with multi-language, multi-currency operations and retail media monetization
Proven with enterprise leaders like Carrefour, Nestlé, Samsung, and Walmart
Agentic Commerce & AI CX
AI-native customer experience platform for agentic and conversational customer service, including:
• Autonomous AI agents across commerce operations
• AI-powered search and product discovery
• GenAI-powered CMS and content workflows
• Embedded AI decisioning across the stack
Unified Commerce Operations
API-first backend unifying B2C, B2B, marketplace, and omnichannel, including:
• Composable, headless commerce architecture
• Native B2B and multi-seller marketplace support
• Omnichannel order and inventory orchestration
• Retail media and ads monetization
Proof Point 1 — Enterprise Scale
VTEX powers commerce for global enterprise leaders across retail, CPG, and electronics.
Trusted by brands including:
• Carrefour and Nestlé
• Samsung and Electrolux
• Walmart and Coca-Cola
Customer Support Services
24/7 customer support delivery at competitive rates, including:
• Dedicated trained support teams
• Multi-shift, multi-timezone coverage
• Onboarding and transition support
• Real-time dashboards and structured delivery reporting
Proof Point 2 — Composable Migration
A lower-risk path off legacy monoliths onto a modern, composable, AI-native architecture.
What enterprises gain:
• One platform for B2C, B2B, marketplace, and omnichannel
• Embedded AI — autonomous agents, AI search, GenAI CMS
• Global scale with multi-language and multi-currency operations
VTEX works best for enterprise and mid-market retailers that want to:
• Re-platform off legacy monoliths onto composable, AI-native architecture
• Unify B2C, B2B, marketplace, and omnichannel on one platform
• Deploy agentic and AI-powered customer experiences at scale
• Monetize retail media and operate across multiple markets
Geography: LATAM, Spain, and broader Europe
Model: SaaS composable commerce platform (API-first, headless)
Capabilities: B2C, B2B, marketplace, omnichannel, retail media, GenAI CMS, AI search
• You need a managed service rather than a commerce platform
• You are firmly committed to a long-term Salesforce or SAP contract
• You are too small to support an enterprise platform investment
• You require an on-premise, non-SaaS deployment